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Question I have three employees at my pharmacy and I do not work properly. There are times when we are at top and others do nothing. Also, never take responsibility for anything. Answer



The optimal internal organization of the pharmacy is becoming increasingly important. The pharmacy usually has a poor organization of workers, everyone does everything. Before we could afford certain luxuries, but now we are in crisis
pharmacy employees should stop work on their own to work in teams, with divisions of tasks, responsibilities and incentives for work well done. This is what is called management by objectives, and is the system used in modern business management staff.
The process for implementing management by objectives has three phases: Phase 1

. Th: Manual of organization:
● Definition of the main tasks performed in the pharmacy (ordering, prescription, dispensing, storage, etc.).. The more tasks are detailed, the better the organization of the pharmacy.
● If the task is complex, it should detail the procedure to run it (PNT). ●
then have to prioritize the importance of each task (1 high priority, 3 the lowest priority) to avoid that in moments of doubt, are doing the most important.
● The next point is to write the frequency of performance (daily, weekly, monthly) for each task and the ideal time or need to run (keeping staff time when idle)
● The last point of this phase is Critical analysis of each task, indicating the proper execution thereof. For example, in the receipt of orders for stock will be out of position in the recipes can be the number of returns or order the number of absences or turnover.

Phase 2. ª: Allocation of responsibilities to employees:
● Depending on the employee profile (To distribute the work so tailored to the strengths of each of them, defines who is responsible for each task.) Since you have three employees, each job can have a first charge and a second charge (so that there is always someone who will do this). ●
each manager is explained procedures, importance and frequency of performing the tasks. ●
arise based improvement goals defined critical points in the previous phase.

Phase 3. Th: Encourage the worker to perform responsibly and effectively the tasks assigned to it:
● Through a plan of incentives that reward quality work now can be measured. This incentive can be about 5-10% of fixed salary of the worker. ● Leading
workers in a professional, so they know what is expected of them and if they are doing well:
- With monthly meetings to analyze their work.
- Making them feel that their work is essential for the evolution of pharmacy. KEY



Management by objectives: ● Define written
Organization Manual internal pharmacy. ● Name
responsible for each job and control points of the effectiveness of its implementation. ●
personal motivation.



Luis de la Fuente
Mediformplus Managing Partner of
luis.delafuente @ mediformplus.com